Terms of Service

Last Updated: August 2026

Welcome to Roots Scholar Hub. These Terms of Service govern your access to and use of our website, digital products, downloadable educational resources, and related services. By accessing our website, placing an order, or downloading a product, you agree to these Terms.

1. About Us

This website is operated under the trading name Roots Scholar Hub.

Business Name: Roots Scholar Hub
Email: rootsdigitalhub@gmail.com
Phone: +44 7480 250662
Business Address: Unit A1090, Siu Office, 4–6 Greatorex Street, London, E1 5NF, United Kingdom

Throughout these Terms, “we,” “us,” and “our” refer to Roots Scholar Hub, and “you” or “customer” refers to any person accessing our website or purchasing our products.

2. Digital Products

Roots Scholar Hub primarily sells digital educational products, including downloadable PDFs, worksheets, activities, educational resources, learning materials, and other digital files.

No physical product will be shipped unless a product listing specifically states otherwise.

Customers are responsible for checking the product description, file format, grade level, compatibility, and other relevant information before completing a purchase.

3. Orders and Payments

All prices displayed on our website are shown in the currency indicated at checkout. You agree to provide current, complete, and accurate billing and contact information when placing an order.

Payment must be successfully completed before access to a purchased digital product is provided.

We reserve the right to cancel or refuse an order where we reasonably suspect fraud, unauthorized payment activity, pricing errors, technical errors, misuse of our website, or violation of these Terms.

4. Digital Delivery

Digital products are delivered electronically through a download link, order confirmation page, email, customer account, or another digital delivery system available through our website.

Customers are responsible for providing a correct email address and maintaining suitable internet access and compatible software or devices necessary to access the purchased files.

If you experience difficulty accessing your purchase, please contact rootsdigitalhub@gmail.com.

5. Right to Cancel and Digital Downloads

Where applicable under consumer law, customers purchasing digital content may have cancellation rights.

Where you specifically request immediate access to digital content before the expiry of an applicable cancellation period, you may be required to expressly consent to immediate digital delivery and acknowledge that your cancellation right may be lost once downloading, streaming, or access to the digital content begins.

Nothing in these Terms removes or restricts any statutory consumer rights that cannot legally be excluded.

6. Refunds

Because digital products can normally be accessed or downloaded immediately after purchase, purchases are generally non-refundable once the digital product has been supplied, downloaded, or accessed, subject to applicable consumer law.

Refunds, replacements, or other remedies may be available where:

• The customer receives the wrong digital file.

• A duplicate payment or duplicate order has occurred.

• A technical problem prevents access to the purchased product and cannot reasonably be resolved.

• The digital content is faulty.

• The product is materially different from its description.

• A refund or other remedy is required under applicable law.

Please review our separate Refund Policy for further information.

7. Licence and Permitted Use

Purchasing a digital product does not transfer ownership of the intellectual property contained in that product.

Unless a product page or separate licence states otherwise, Roots Scholar Hub grants the purchaser a limited, non-exclusive, non-transferable licence to use the purchased digital product for personal or educational purposes.

You may download and print purchased resources for your permitted use.

8. Prohibited Use

Unless expressly permitted in writing or under a separate commercial licence, you may not:

• Resell our digital products.

• Redistribute or publicly share purchased files.

• Upload purchased files to file-sharing websites, marketplaces, shared drives, or other platforms for unauthorized access.

• Claim our products, designs, text, graphics, or educational resources as your own.

• Remove copyright notices or branding for the purpose of redistribution.

• Reproduce our products for commercial resale.

• Convert, modify, copy, or repackage our products for resale or redistribution.

• Share a single-user purchase with unauthorized third parties.

• Use our website or products for fraudulent, unlawful, or abusive purposes.

Unauthorized distribution or resale may result in termination of access and appropriate legal action.

9. Intellectual Property

Unless otherwise stated, the website content and original materials made available through Roots Scholar Hub, including text, educational resources, layouts, graphics, illustrations, branding, product descriptions, and downloadable materials, are owned by or licensed to Roots Scholar Hub and are protected by applicable intellectual property laws.

Third-party trademarks, fonts, illustrations, graphics, or other licensed materials remain the property of their respective owners.

10. Educational Disclaimer

Roots Scholar Hub provides educational resources designed to support teaching, learning, homeschooling, classroom activities, and related educational purposes.

Our resources are supplementary educational materials and do not guarantee any specific academic result, grade, examination outcome, learning outcome, or educational achievement.

Teachers, parents, schools, and other users remain responsible for determining whether a particular resource is appropriate for their students, children, curriculum, jurisdiction, and educational needs.

11. Product Information

We make reasonable efforts to ensure that product descriptions, previews, images, pricing, and other information displayed on our website are accurate.

Minor differences may exist between preview images and downloaded files due to screen settings, software, formatting, updates, or printing conditions.

Where a material error is discovered in a product listing or order, we may correct the information and contact affected customers where appropriate.

12. Website Availability

We aim to keep our website and digital delivery systems available and functioning properly. However, uninterrupted or error-free access cannot always be guaranteed.

Temporary interruptions may occur because of maintenance, platform updates, internet outages, third-party services, payment providers, technical problems, or circumstances outside our reasonable control.

If a technical problem prevents you from accessing a purchased product, please contact us so that we can assist.

13. Third-Party Services

Our store may use third-party services including Shopify, payment processors, digital delivery applications, analytics providers, and other service providers.

Your use of certain third-party services may also be subject to the terms and privacy practices of those providers.

We are not responsible for third-party websites that you choose to visit through external links displayed on our website.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any liability or consumer right that cannot legally be excluded.

To the maximum extent permitted by applicable law, Roots Scholar Hub will not be responsible for indirect or consequential losses arising from misuse of our digital products, unauthorized sharing, incompatible devices or software, or circumstances outside our reasonable control.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website or placing an order, you acknowledge that certain information may need to be processed for payment, order fulfilment, digital delivery, customer service, fraud prevention, and other legitimate business purposes.

16. Changes to Products and Services

We may update, improve, modify, discontinue, or replace products, website features, prices, or services where reasonably necessary.

Changes will not remove rights already acquired by customers under completed purchases or applicable consumer law.

17. Changes to These Terms

We may update these Terms of Service periodically to reflect changes to our business, website, products, technology, or applicable legal requirements.

The current version will be published on this website together with its latest update date.

Terms applicable to a completed purchase will be those in effect at the relevant time, subject to applicable law.

18. Governing Law

These Terms are governed by the laws of England and Wales, except where mandatory consumer protection laws applicable to a customer provide otherwise.

Nothing in these Terms prevents a consumer from relying on mandatory rights or protections available to them under applicable law.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

20. Contact Information

Questions regarding these Terms of Service, your order, digital downloads, licensing, copyright, or customer support can be sent to:

Roots Scholar Hub
Email: rootsdigitalhub@gmail.com
Phone: +44 7480 250662
Address: Unit A1090, Siu Office, 4–6 Greatorex Street, London, E1 5NF, United Kingdom