Roots Scholar Hub sells primarily digital downloadable products. Because digital products cannot be physically returned, our refund policy is different from that of stores selling physical goods.
Once a digital product has been successfully delivered, downloaded, or accessed, we generally do not provide refunds for:
- Change of mind
- Accidental purchases
- Failure to read the product description
- Purchasing the incorrect grade level or resource
- A customer no longer needing the resource
- Compatibility issues that were clearly disclosed before purchase
However, please contact us if:
- You received the wrong digital file
- You were charged more than once for the same order
- The purchased file cannot be accessed due to a problem with the supplied file
- The product is materially different from its description
- The digital content is defective
- A refund or remedy is otherwise required under applicable consumer law
Where appropriate, we may provide technical assistance, a replacement file, correction, store resolution, or refund.
Nothing in this policy limits any consumer rights that cannot legally be excluded.
For refund enquiries contact:
Please include your order number and the email address used for your purchase.